SF
Shafiek F
1 reviews | Active since Jun 2014
21 Aug 2019, 12:28
Give my money back
I lodged a complaint with Capitec about amounts for Uber rides that went off my account. That was three weeks ago now. I just came back from the branch in Vangate and I was told there is no definite time when this will be resolved. It was first 7 days, then 14 days, and now there is no end in sight. I never get to speak with the helpdesk, always the consultant in the branch that speaks to them. All the transactions have also not been included. And then I paid almost R700 in fees in the last 60 days. PLEASE ASSIST URGENTLY
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Replies (6)0
Replies (6)
Capitec Bank's replyOfficial
21 Aug 2019, 12:55I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply21 Aug 2019, 12:55
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
SF
Shafiek F's updateReviewer Update
21 Aug 2019, 12:59Now I have to wait for another 5 days, that's next Wednesday.
SF
Shafiek F's update21 Aug 2019, 12:59
Reviewer Update
Now I have to wait for another 5 days, that's next Wednesday.
SF
Shafiek F's updateReviewer Update
22 Aug 2019, 16:36I was promised that funds would be reversed and reflectnback in my account by end of the day. Well it is the end of the day and nothing has been done. No follow up call was received. PATHETIC
SF
Shafiek F's update22 Aug 2019, 16:36
Reviewer Update
I was promised that funds would be reversed and reflectnback in my account by end of the day. Well it is the end of the day and nothing has been done. No follow up call was received. PATHETIC
SF
Shafiek F's updateReviewer Update
23 Aug 2019, 08:42I am waiting on Olwetgu Moshani to contact me regarding her promises that were not made good on. Was at the branch in Vangate this morning to call from the branch but I had to go through so much trouble just to get to use the phone I eventually left. Then the consultant, Jean Pierre Smith, refused to give his name. Had to get it from the manager,Nandipha Nenzani. I need Olwethu to call me urgently please.
SF
Shafiek F's update23 Aug 2019, 08:42
Reviewer Update
I am waiting on Olwetgu Moshani to contact me regarding her promises that were not made good on. Was at the branch in Vangate this morning to call from the branch but I had to go through so much trouble just to get to use the phone I eventually left. Then the consultant, Jean Pierre Smith, refused to give his name. Had to get it from the manager,Nandipha Nenzani. I need Olwethu to call me urgently please.
Capitec Bank's replyOfficial
27 Aug 2019, 14:22Good day Mr Fryddie
I have been trying to get hold of you via the telephone with no success. Kindly contact Capitec Bank Complaint Management.
Kind regards
Complaint Management
Capitec Bank
I have been trying to get hold of you via the telephone with no success. Kindly contact Capitec Bank Complaint Management.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply27 Aug 2019, 14:22
Official
Good day Mr Fryddie
I have been trying to get hold of you via the telephone with no success. Kindly contact Capitec Bank Complaint Management.
Kind regards
Complaint Management
Capitec Bank
I have been trying to get hold of you via the telephone with no success. Kindly contact Capitec Bank Complaint Management.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
05 Sept 2019, 08:50Good day Mr Fryddie
Please be advised feedback was provided to you via email.
Kind regards
Capitec Bank
Please be advised feedback was provided to you via email.
Kind regards
Capitec Bank
Capitec Bank's reply05 Sept 2019, 08:50
Official
Good day Mr Fryddie
Please be advised feedback was provided to you via email.
Kind regards
Capitec Bank
Please be advised feedback was provided to you via email.
Kind regards
Capitec Bank