Give my money back

Why does Capitec keep debiting my account. I have to spend money to get my money back that Capitec were never allowed to take. Its unacceptable. I spoke to a consultant. Very nice dude but I still have to jump trough hoops and the consultant still has to follow protocol to get my money back. Did you follow protocol when you stole my money from my account that belongs to my daughter for her studies which will now be late because of you. It cost me money to contact Capitec or go to a branch for something your system did wrong. Your apologies means nothing at this point. I want my money and I within 24 hours because you took it today. I am strongly incline to take all my statements and seek legal action. Capitec is causing problems and all you get is we are sorry for the inconvenience. Very nice words that means we do not care now we will fix it later