Give me back my money!!!

On Monday, 26 January 2026, just after 11 I went to Cape Gate shopping centre, where I wanted to withdraw R750. Everything went well, until I was asked which account I want to withdraw the cash from. When choosing the savings account on the ATM, it didn't respond, cancelled the transaction and gave me back my Capitec bank card.

Right next to the Standard Bank atm was an FNB ATM and I then tried to withdraw from there, where I was notified that I had insufficient funds....When I checked my banking app, it showed that the Standard Bank ATM took R1000!!

I immediately went to Capitec to report the problem and they logged a ticket, that could take up to 30 Days to be resolved! Now, I don't háve 30 Days to wait as obviously, I need my money! You took it and I want it resolved immediately! It's been 4 Days and Capitec cannot give me an update on the progress and neither can Standard Bank, because according to Standard Bank, they cannot check the progress on the reference number, as I'm not a client of theirs....Capitec says that they have to wait for Standard Bank to give feedback....

After this review, I will be in contact with OBS ( Ombudsman for Banking Services). Not going to play the game these to bank are busy playing