GIVE BACK THE MONEY

On the 14th November last year two amounts were deducted from my account online without my authorization, on my statements it shows clothing & shoes on both amounts which are R3080.50 and R6029.46 I then immediately took action and went to Capitec bank that morning to report it as *****. They gave me an incident number and told me they would get back to me within 30 days. I waited for 30days and I had no feedback from the ***** department so I decided to go back to the branch to find out what is going on the lady could not explain to me as to what happened to my money, where did it go and if I'm able to receive it back or not so I opened another incident case trying to get an update but no response. I've been doing this back and forth till now I have not received any feedback as to when I'm getting my money back. They told me to come back on the 7th of June if I do not get any clear reason as to why I haven't gotten back my money as yet I will have no choice but to take things further and report then to the NFO (National Financial Ombud Scheme). I literally have 9 incident cases that have been unresolved.