GEZINA BRANCH CAPITECH POOR SERVICE

HI SO ONE DAY MY APP LOGS OUT ASKING ME TO RE TYPE MY USER AND PASSWORD. SO I TYPE WHAT I KNOW IS MY PASSWORD AND FAIL NEXT DAY I GO TO GEZINA GALLERY CAPITECH BRANCH AT 26-10-22 .THEN AT THE DOOR WHERE U NEED TO TAKE A TICKET TO BE SERVED THIS IDOT **** IS WORKING.SO I ASK HIM I NEED TO CHANGE MY APP PASSWORD HE REFUSE TO GIVE ME A TICKET AND WASTES MY TIME TELLING ME I CAN GO ON THE APP AND SAY FORGOT PASSWORD. I TOLD HIM I KNOW THE APP AND THERE IS NO SUCH FUNCTION. SO I LEAVE BEFOE I DO SOMTHING STUPED. A FEW WORK DAYS LATER IM TRYING THE APP AND OH MY THE APP TOLD ME TO. USE THE PIN YOU HAVE USED ON THE APP BEFORE.VISIT A BRANCH IF U HAVE FORGOTTEN YOUR APP PIN