Getting rotten and unprofessional

I now understand the meaning of "Cheap is Expensive". Our cheap or affordable bank is now a mess. Been seing videos of people complaining about Capitec, not knowing i will be one of them soon. Been using Capitec bank for over 10 years. What is happening now is total dissatisfaction and embarrassment. I withdrew money at a Capitec ATM, outside Shoprite. I was withdrawing R120, the machine counted and there was no money coming out or that came out. The withdrawal was made on the 1st of February 2026. As it was a Sunday, I couldn't log a complaint. On Monday the 2nd, I went to a branch to lay a complaint, I was told that feedback will be given within 7 days. On the 10th of March, the was still no feedback. I went to the branch and they told me that their machine was working properly at that time and there is nothing they can do. Does that mean I should just forget about my R120 which I never received? The bank never sent me any communication regarding their feedback. I had to go myself after a full month to find out what happened. This is so pathetic and unprofessional.