SP
Shelley P
1 reviews | Active since Jul 2012
28 Mar 2022, 17:04
Getting Ridiculous
I got a call from Capitec after my first complaint. She was very nice and said that she would speak to the credit department and get the credit department to call me back. Someone phoned me twice and didn't bother to call again when I couldn't answer the phone due to being on another call. They sent me an SMS instructing me to send them all my personal particulars which I made quite clear the first time I was not going to waste my time doing unless I spoke to someone first. I tried calling Capitec, but no-one could assist me with that query. This is getting behind ridiculous - do they want business or not?
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
28 Mar 2022, 17:40 Good day Shelley
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Mar 2022, 17:40
Official
Good day Shelley
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
SP
Shelley P's updateReviewer Update
29 Mar 2022, 15:13Still have not heard a thing from Capitec!
SP
Shelley P's update29 Mar 2022, 15:13
Reviewer Update
Still have not heard a thing from Capitec!
SP
Shelley P's updateReviewer Update
29 Mar 2022, 15:16Tried phoning, the customer care promised me that she would not just put me through to complaints, but will speak to them first and then put me through. I went straight to the 'switchboard'! It gets worse and worse. I'm ready to email the CEO of Capitec.
SP
Shelley P's update29 Mar 2022, 15:16
Reviewer Update
Tried phoning, the customer care promised me that she would not just put me through to complaints, but will speak to them first and then put me through. I went straight to the 'switchboard'! It gets worse and worse. I'm ready to email the CEO of Capitec.
SP
Shelley P's updateReviewer Update
29 Mar 2022, 16:33I phoned Customer Care and I asked the customer care person what she suggest I do and she put the phone down on me. Wow! Capitec, you really know how to keep your clients. I'm moving my business elsewhere.
SP
Shelley P's update29 Mar 2022, 16:33
Reviewer Update
I phoned Customer Care and I asked the customer care person what she suggest I do and she put the phone down on me. Wow! Capitec, you really know how to keep your clients. I'm moving my business elsewhere.