Get your facts straight

On Saturday 17 April 2024, I received 2 (same as below) sms from "Capitec:

Due to FICA requirements, we must have your latest personal details by 16 Jun 2024. Simply use our app or visit any branch to update your details"

I immediately opened the App and updated my personal information as per sms (2) received and so my App started working as I could not view anything

On the 20th April 2024 I received 1 sms, again from Capitec:

"MRS ........, for FICA purposes - please remember to visit any branch with your ID before 20-Jun. Info: WhatsApp ***"

On the 25th April 2024, I visited Capitec branch in Tzaneen, Danie Joubert street with my ID as requested. I was then told by the consultant that I need to get a new ID or temporarily ID so I said to him meaning the account will be frozen because of FICA. MY ID book is still in good condition, no tempering on the book. The only thing is the cover that was detached from the book, I used stapler so that I don't loose the cover or the book. Where do I get the money for the new ID or temporary ID? There is no risk on that ID as all the pages are still in order. The ID cover does not have my personal information whereby they think or suspect that could pose any risk. Remember the long ques at Home Affairs that I need to stand. I need someone to tell me what the risk is on the Id book cover. I had my ID stapled properly and decently until the consultant removed the staples, now it shows the small holes which where not there......