Get your act together

I have been struggling with Capitec to debit me on the correct date that was agreed upon on initial agreement of the loan I took. Yet I will get debited days before my initial salary pay date. After complaining it seem to have been resolved, until I get calls from capitec call center agents telling me I am receiving a "courtesy call" , but infact the courtesy call is just an attempt to get lost information never captured. I am being questioned why my debit order is not going off each month on the same date? When I explained that this call is not a courtesy call but actually a waste of my time, seeing that a financial institution should be aware that not all paydates fall each month during the work week, it will many times fall on a weekend, which will then shift that actual pay date of the salary. Why do you not know this? I'm getting sick and tired of this "below standard" customer service. Get your act together, or I'll move to one of your competitors.