CM
Clinton M

1 reviews | Active since Sept 2023

21 Sept 2023, 12:05

Get in your wheelchair and go 4km to another store.

This morning I got into my wheelchair, and headed down to Checkers hyper to withdraw a cash send that someone sent me, when I arrived there, I was told that I can't collect it, due to Capitec system being offline. So I wheeled my way home. I contacted Capitec via FB messenger, and was told by the agent, Go and collect it from a Shoprite or boxer... This after I told them I'm disabled, and the nearest Shoprite etc is 4 km away. After explaining this, the agent told me, I should look for someone to go collect it for me. I don't have anyone else to ask, and I can't get an Uber there, seeing as that cash send is the only Money we have. Instead of saying, relax sir, we'll sort out the checkers problem, they try and get a disabled person to roll kilometres just to collect somewhere else. I'm really disappointed in the service I received from the agent, and feel discriminated against ....

0
Replies (1)
Capitec Bank
Capitec Bank's reply21 Sept 2023, 13:55
Official
Good day Clinton

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank