1 reviews | Active since Sept 2023
Get in your wheelchair and go 4km to another store.
This morning I got into my wheelchair, and headed down to Checkers hyper to withdraw a cash send that someone sent me, when I arrived there, I was told that I can't collect it, due to Capitec system being offline. So I wheeled my way home. I contacted Capitec via FB messenger, and was told by the agent, Go and collect it from a Shoprite or boxer... This after I told them I'm disabled, and the nearest Shoprite etc is 4 km away. After explaining this, the agent told me, I should look for someone to go collect it for me. I don't have anyone else to ask, and I can't get an Uber there, seeing as that cash send is the only Money we have. Instead of saying, relax sir, we'll sort out the checkers problem, they try and get a disabled person to roll kilometres just to collect somewhere else. I'm really disappointed in the service I received from the agent, and feel discriminated against ....
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
