Genuine Service Recovery, by bank appreciated.

My wife and I would like to express our gratitude to Siyasanga Blayi,Complaints Mangement officer at Capitec Bank.Our complaint around a delayed car licence disk delivery after renewal through the bank app, was investigated and Siyasanga Blayi,acknowledged the inconvenience caused.The feedback received from the bank really assured us as clients that an error happened and the bank was prepared to own up to it as the service provider. We are happy that this matter has come to an amicable conclusion.Thank you again to all staff from Capitec Springs Mall, who received our complaint and referred it for investigation.Tsholofelo, you were the person interfacing with us.Thanks again.