Gap in your process

I app**** for an additional loan which was approved. The funds were not transferred yet when i followed up the consultant advised that Capitec cannot send a Debi check mandate to my new current account number. This is definitely a gap on Capitec side because what happens if you have ***** on an account as an example and you need to change banking details. I need the new account details to be updated as my Capitec debit order will also go off from the new account number where my salary gets paid to now. My new account is a cheque account which is a transactional account and as per industry rules can be used for Debi check purposes, all other companies where i have debit orders with were able to run their Debi check mandates successfully when i changed my banking details. I already made arrangements based on the approval confirmation and require the funds to be credited to my account urgently please. My Capitec account number is ***