Gadaffi Khaile

Good day. Yesterday I received a call and I could pick up I was called by an auto dial. The person did not know my name or what account I was owing instead if he said if you have a loan with us you are owing thats why he called. I asked what account I was owing he had no idea. I have been a call center agent this is the worst. I have used capitec for so many years and am starting to regret. This is appauling behavior from a bank I trusted. My infomation being handed over like that as if the bank was doing cold calling. What do you call this? "Best bank? With such dissapointment? Do you ever think you can convince me ever to think otherwise of you? I have convinced all my family members to leave their banks for you.. I even opened up an account for a 3 year old.. And what do I get? This.. Please I beg and I ask that you do not appologise I ask you do somthing bout this sooner than later