Fustration of not getting incontact messages

I am not getting any in contact messages for any transaction that transpires in my account which I called the customer care line to resolve and they could not help me based on the fact that the branch selected the incorrect service provider. I'm with Vodacom and consultant selected Cell C in error and I need to go to the branch to have such a minor issue resolved that is pathetic. The error is on their side and I am not willing to drive all the way to the branch to have such resolved , will I be compensated for time and petrol to spend less than 3min in the branch on error that I'm not at fault on ? Can I have this resolved as this is pathetic service