Further education dreams of young girl shattered

Hi

Further education dreams of young girl shattered.

Her mother passed last 2021 March, and left some money to cover at least 1st to second year of varsity. Account funds maxed out by SOMEONE. We had realized that the balance of of an account that we had left in the account for further education since 2021 is the grade 12 year. There is a card replacement that cannot be explained by capitec. Capitec was unable to provide us with footage, we where advised by the acting bank manager Nonkululeko that Capitec does not have cameras not even in the bank. That if we want footage we need to contact FNB or Absa or the mall security as they have cameras and can provide us with help. We highlighted that we suspect someone in the bank did this. We where provided with a promise to escalate and a Ref no that we unable to assist. The acting manager advised we open a civil case and honestly I don't know what she meant. The Bank manager Hloni advised that internal ***** is not possible as they use fingerprint verification. We need help please as this is the child's fees.

VJacobs ***