Furious as hell with capitec

So disgustered SANLAM SKY managed to debit an amount of R250 without my consent and I dont know who the hell they are and where they got my details from only when i check my balance this afternoon I see this so i tried calling capitec and both call centre Agent were absolutely PATHETIC they said the couldnt help me I have to do it on the app ... and they tell me this after i have explained I've got debit orders going off tomorrow and the app is saying the service is not available... i remember coearly late last year a guy helped me reverse an a debit last year i wasnt aware about.... im so discussed with capitec i dont see the point of they useless app thats never in service in fact i dont see the use of being with Capitec Period .... Furious as hell....