Furious and Disappointed with Capitec's Handling of *****ulent Activity

I am beyond disappointed and furious with the lack of support I received from Capitec regarding a *****ulent DebiCheck mandate on my account. This mandate was not approved by me, yet it was processed, compromising my account and leaving me vulnerable to *****.

When I reached out to Capitec for assistance, I was met with dismissive and unhelpful responses. One consultant told me it was "not their problem" and that I had to resolve it myself. Another had the audacity to claim it was my fault because I supposedly ignored the DebiCheck request, something I had no idea would result in automatic approval. At no point was this information communicated to me, and now I am left to deal with the consequences of Capitec's negligence.

I was also told to contact Old Mutual, only to have them confirm that this was part of a known **** and not initiated by them. When I went back to Capitec, I was again told to figure it out on my own, with no meaningful help or effort to block the *****ulent activity.

This level of service is appalling and unacceptable. Other banks like FNB, Standard Bank, and Nedbank act swiftly to block *****ulent transactions and protect their clients. Meanwhile, Capitec has shown no accountability, leaving me to handle this alone while ****mers exploit my account.

I demand an immediate explanation as to why my concerns were dismissed, why your consultants are so poorly trained, and why Capitec has no effective measures to protect its clients from such ****s. This experience has made it clear that Capitec does not prioritize its customers' security or well-being.

Terribly disappointed and disgusted,