CM
Cynthia M
1 reviews | Active since Oct 2024
14 Oct 2024, 07:22
Funerfal claim
Capitec responded but to my Suprise, they have asked me for the documents which I have submitted when i logged the claim. The service that I received from Capitec and make the healing process of the loss in the family to be worse. Till now nothing has happened, the claim is not processed, since from the 2nd of September 2024.
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Replies (3)
Capitec Bank's replyOfficial
14 Oct 2024, 11:39Good day Cynthia
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply14 Oct 2024, 11:39
Official
Good day Cynthia
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
CM
Cynthia M's updateReviewer Update
14 Oct 2024, 11:46Thank you very much the response, even though they will call, and they will ask for documents that they have on their system. This funeral claim has caused more pain as we are trying to heal as a family. To borrow money for the funeral contribution is a disappointment.
CM
Cynthia M's update14 Oct 2024, 11:46
Reviewer Update
Thank you very much the response, even though they will call, and they will ask for documents that they have on their system. This funeral claim has caused more pain as we are trying to heal as a family. To borrow money for the funeral contribution is a disappointment.
CM
Cynthia M's updateReviewer Update
16 Oct 2024, 10:02still waiting for the feedback.
CM
Cynthia M's update16 Oct 2024, 10:02
Reviewer Update
still waiting for the feedback.