Funeral Policy nightmare

Your advertising is misleading and false. I have a funeral policy with Capitec, and when applying for it on the app, it doesn't state that one will be severely grilled with battering questions. So when I took out this policy I only had my loved ones in mind, Wanting them to have a good send off. Not having to worry about where the money's will come from. I've been asked numerous questions by the agents. I went to the branch to submit my claim more than a week ago and the teller at the branch advised it will be paid within 48 hours.... I'm still waiting. Earlier in the week I got a call from a lady who asked me a million questions about who this one is who that one is, how are we related etc. Now tell me this? How come you don't stipulate before signing an agreement when taking out this funeral policy I was not made aware of the fact that I'm going to be asked all these questions? In March 2020 I buried my mom and the policy I had with Avbob didn't ask me a single question? All they did was made my life easier through this tough and extremely difficult and emotional time. With losing another two loved ones in June again it was difficult. For One of them I had a policy with capitec this is the one in question. I have had the worst experience with Capitec Bank. I only received a copy of the policy schedule after the agreement on the app. You guys should state on your app that the life insured already reached a maximum number of claims. God forbids my kids having to go through all of this when trying to claim should anything happen to me. I will be canceling my policy. I am waiting since Thursday for a call as I need clarity on how to proceed with the finalized outcome of my claim. Your email I received stated all would be resolved by the 17th July 2020. I am still waiting.