Funeral Policy in arrears due to your system error.

On the 4th of January 2025, I went to a branch in Carlton Centre and added my extended family on the Funeral policy I have with your institution, policy number CF***0. My premium changed from R 248.50 to R 420.50. On the 7th of January 2025, I received a text message notifying me that my premium for January will be collected on the 8th of January due to an error and I was also advised that the issue has been resolved as per the text message. On the 1st of February 2025 I was charged R 7.00 debit insufficient funds fee which is unfair, and I want a refund. I then went into my banking app to view as to what was the problem, when I went to the policy, I noticed that my funeral policy was in arrears for an amount of R 1 089 .50 and the breakdown as follows 2 months outstanding 1 Feb 2025 R 841.00 1 Feb 2025 R 248.50 Total arrears R 1 089 .50 I then went back to the bank and logged a query, and I was given a *** however I was not given a turnaround time and today again I called the customer service and another ***, yet again I was not given a turnaround time. I was advised that it's a system error. I now have a funeral policy in arrears that I can't settle the arrears due to your system problems and a debit charge. CAN I GET THIS SORTED ASAP.