Funeral Policy Funds Not Allocated

Hi

I've been experiencing problems with my account with Capitec after my account got blocked due to suspected *****ulent transactions. I produced the proofs of payment as well as affidavits to support my knowledge of the funds they suspected. I then received communication that my account will remain blocked regardless. My issue is that I have been paying my funeral policy with them for the past year and when I enquired about those funds whether I will get my money back or not to which they have not responded. Please assist in finding a way forward because I desperately need those funds back.