Funeral policy

I am a Capitec client with a funeral policy no CF***1and I received an SMS on the 1ST December 2020 that the policy has been lapsed due to non payment for three consecutive months . My policy was on arrears for the two months due to the COVID19 challenged I encountered . My would to express my disappointment as the premium was debited from my Capitec bank account after I have been advised that my policy has lapsed . I tried to phone the call center but an agent I spoke to referred be to the nearest Capitec branch .I went to Capitec branch on Pretoria central and spoke Joseph Lekalakala and assisted me by phoning the call center and I have advised the policy will be reinstated but the policy is not yet reinstated as they advised the problem is on their side . the ref is ***9.