SS
Siyabonga S
1 reviews | Active since Jul 2021
31 Oct 2024, 06:36
Funeral policy claim poor service
I’m burrying my mother on Saturday but capitec people have been sending us up and down I made calls went to the branches , sent requested documents as a beneficiary but still no response about my mothers funeral policy claim since Friday my case number is ***8 please tell me where do we get the money if you don’t pay our claim ?
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Replies (3)
Capitec Bank's replyOfficial
31 Oct 2024, 08:21Good day Siyabonga
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply31 Oct 2024, 08:21
Official
Good day Siyabonga
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
SS
Siyabonga S's updateReviewer Update
31 Oct 2024, 09:44But time is not waiting and we have a funeral on Saturday we’ve been running around doing follow ups since Monday but no one come with the solution or no one is telling us what is exactly happening really this is upsetting and poor for people who are busy preparing burial for their loved one
SS
Siyabonga S's update31 Oct 2024, 09:44
Reviewer Update
But time is not waiting and we have a funeral on Saturday we’ve been running around doing follow ups since Monday but no one come with the solution or no one is telling us what is exactly happening really this is upsetting and poor for people who are busy preparing burial for their loved one
SS
Siyabonga S's updateReviewer Update
01 Nov 2024, 08:22But really me and my family are not taken serious here so where do i complain against complaints department coz they are busy partying and clapping hands while were still stuck on how to bury our mother wow this is really bull**** **** you capitec
SS
Siyabonga S's update01 Nov 2024, 08:22
Reviewer Update
But really me and my family are not taken serious here so where do i complain against complaints department coz they are busy partying and clapping hands while were still stuck on how to bury our mother wow this is really bull**** **** you capitec