Funeral policy claim

@CapitecBankSA It’s been a week since we lodged a funeral policy, no one to give feedback. We go to the branch they say there is nothing they can do. We call the contact centre the agent was rude refused to give us her name, refused us to speak to a manager and said we just have to wait. I believe this is one of the incidents where they need to see a corpse to pay a claim. This service was horrible service even worse!! Sies!!!