Funeral Policy Claim

On the 3/9/2024 I went to Capitec branch at Carnival Mall to lodge a claim for my late mother and the consultant gave me a piece of paper written reference CF ***8 and also told me that funds will be transferred within 48 hours.

On the 05/09/2024 I went to Umtata to check what's the delay and only to find out that the Consultant used an old policy that was lapsed. And they started a new claim and was also promised the same procedure.

On the 6/09/2024 I went to Qumbu for follow up but there was nothing that shows that the funds will be paid on time. This delay caused me to be on a very tight spot because the family and the funeral parlour was waiting for the funds to proceed with arrangements. I felt like the bank doesn't vare about it's customers.

On the 10/09/2024 I went back my home branch Capitec in Carnival Mall and there was no movement. So I am seeking an assistance to speed up a process so that I can be able to pay the funeral debts of my late mother. Capitec has failed me and their service has been nothing but a pain in my flesh. No one has called for updates, I'm the only who have been calling and visiting the branch. This is one of the poorest service that I've received from the bank that I called mine.