Funeral Policy: Case ***2

Capitec has now send me an email declaring that I was told to pay 2 months so my policy couldn't lapse which I can confirm I received an email that says I must pay one installment within 15 days or it will lapse. I immediately paid electronically but still my policy lapsed and the very same month end of February Capitec was able to debit hence they say my policy lapsed. How on earth can that happen? You pay, it lapsed and it lapsed but still they debit. I'm ****** angry for Capitec because they are playing hide and seek. I need my refund because Capitec is not reliable due to their insufficient reasons.

Check the Sms I received: Capitec:You missed 3 payments for your funeral plan CF***2.pay R828.15 in 15 days on our app,*120*3279# or in our branch to prevent your policy lapsing. Fsp46669.License Insurer:Centriq Life. T$Cs