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Refiloe R
1 reviews | Active since Oct 2013
05 Nov 2024, 10:00
Funeral Policy Cancelled within 2 weeks, they don't want to refund me
Funeral Policy
I took a funeral policy with Capitec on the 14th of October, after seeing bad reviews about Capitec and their funeral policy i decided to cancel it because i was still within the 30 days cool off period , but they still debited my account and i want a refund. Went to the branch where i was not helped, called and still not help they telling me about 5-7 days of investigation, investigation of what while all this is inhouse. Capitec is such a pain, after this mess is sorted I'm closing my account, useless back
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Refiloe R's updateReviewer Update
06 Nov 2024, 06:43So Capitec called me obviously because of this review but still i wasn't helped, if you need capitec to assist make sure you come review it here, because i've been calling their customer care center, even went to their branch but no one helped me, now they call me to tell me it will take another 2-3 days because now its a Sanlam problem, can anyone at capitec just refund me my money... If you don't want problems please DONT TAKE A FUNERAL POLICY WITH CAPITEC I BEG!!!!!
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Refiloe R's update06 Nov 2024, 06:43
Reviewer Update
So Capitec called me obviously because of this review but still i wasn't helped, if you need capitec to assist make sure you come review it here, because i've been calling their customer care center, even went to their branch but no one helped me, now they call me to tell me it will take another 2-3 days because now its a Sanlam problem, can anyone at capitec just refund me my money... If you don't want problems please DONT TAKE A FUNERAL POLICY WITH CAPITEC I BEG!!!!!
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Refiloe R's updateReviewer Update
07 Nov 2024, 13:41Still no response from Capitec, i called their call centre again today and they cant help because Kgaugelo Lefutso - Mall@55 Capitec Branch was supposed to give me a feedback because she decided to use her personal email while logging the dispute, i call Mall@55 to talk to Kgaugelo and they say she is on leave and the manager is out, so i guess if a person is on leave at a Capitec Branch no one can assist
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Refiloe R's update07 Nov 2024, 13:41
Reviewer Update
Still no response from Capitec, i called their call centre again today and they cant help because Kgaugelo Lefutso - Mall@55 Capitec Branch was supposed to give me a feedback because she decided to use her personal email while logging the dispute, i call Mall@55 to talk to Kgaugelo and they say she is on leave and the manager is out, so i guess if a person is on leave at a Capitec Branch no one can assist