Funeral policy

I am trying to assist my housekeeper in getting a death benefit paid out. Her son, Asithandile Nzwana, was killed by a Police gunshot on 06/10/2023. She has been sent backwards & forwards between Capitec & SAPS, & she is still no closer to a resolution. This is creating undue stress, & expense for her. She has furnished Capitec with a Police Report, but because her son was shot, by Police, the case is still under investigation. SAPS put “under investigation” on the report for this reason, however now Capitec is not happy with the police report, & refuse to pay out the benefit. Capitec then asked for a Post Mortem, seeing as how they are unable to use the police report. But SAPS will not release a post mortem of a case that is still “under investigation” – this is not procedure. SAPS said the only way to access information about the case, is if a PAIA report be requested by Capitec, then the lawyers at SAPS national office would liase directly with Capitec. However, this will take at least 12 months. It has already been 4 months since Asithandile Nzwana passed away, & his Mom, Thuthula Patricia Nzwana has also lost her Mother in this time – has suffered more than enough. This woman took out the policy (policy CF ***7) in good faith , & now that it is time to pay CAPITEC BANK IS TRYING ALL THESE DELAYING STRATEGIES. NOT TO PAY! 1) Yours sincerely Mikaela Melville ***