Funeral policy

Had the extreme displeasure of dealing with your funeral claims department and I am absolutely mortified that a department that deals with people who have lost their loved ones treats people like this.

I keep getting an email that my paperwork is unclear but I cannot get anyone to call me to go through it and explain what exactly is needed.

I keep calling your call centre and all they tell me is that they will send an email and I have to wait.

Can someone with actual authority to deal with this situation call me back to resolve this?

I will be cancelling my funeral plan after this. Your service is horrible and your employees are not trained to deal with people at all.

I really should have went to a company that specializes in these types of policies. Horrible experience.