Funeral polic ****.

I called capitec babk asking for a quote for a funeral cover to add my siblings and the agent went ahead without my approval and activated a funeral cover without my consent. Today i woke up and almost R500 was taken from my account. Called the call center and was not assisted with reversing that payment i was told they need to listen to the recording first as if its my fault and that will probably take months. Iam so ****ed and that money i have put aside for other debit orders not for them to ***** it.