Funeral Plan

Client query should not take more that 24hour's and if it takes longer, at least some feedback should be given to the client and an apology for the long wait. I stand to lose my benefits because there is no feedback and whenever I use my resources to call I always get a run around about a support specialist after holding on the line for more than 15 minutes and given different reference numbers. I have already spoken to two different Capitec funeral plan team leaders of which still my query is still not resolved, I have paid for my policy fro over two years now and all my money is going down the drain - that tells you all you need about capitec. If all those calls i made are really recorded I really hope they teach their consultants how to treat people better, I just wonder what will happen when its time to claim.