Funeral cover policy is not clear on limits!!!

I realised, when joining another company, that a person is limited to a certain number of people who can insure them. I asked my siblings of how much and how many of us have insure our parents and nephew with, that’s when I realised we are way beyond the limit. I went with my sister to a branch to ask if Capitec-Centriq life has the same policy of limiting number of times a person can be insured. The consultant called the head office to ask and we were told that I should cancel one policy which I was against because cancelling a policy nullifies the initial agreement, i refused to cancel the policy and the consultant cancelled it on his system. I was told they will get back me about the premiums I paid for the cancelled policy within 30 days and the incident number for the query is ***1. I have not received any feedback even now and I was hoping they will refund me my premiums, cancel one person in the other policy and refund the premiums of that person too so I can look for another insurer that I can afford. The issue of limit with Capitec-Centriq is unclear and if consumers do not stand up and ask for clarification before death occurs then they stand to be frustrated when claiming. I’m very unhappy about this since well Capitec-Centriq have the most affordable premiums, I’m sad I have to leave it now.