Funeral cover policy

I have called capitec and spoken to the lady called Oluchi, she states that my policy lapsed, I am asking how come did my policy lasped on the 25th of January where else a manual payment was made? And one of your consultants send me a proof of payment on the 16th of January 2025.

I am really disappointed with capitec level of service, I just call in now to get help regarding this matter but Oluchi couldn't give me the more information about this, asked to speak to the manager and she put me on hold for almost 15mins she couldn't even come back to the line to insure me that she's still on the line waiting for the supervisor to come to the line, after that she comes back and tell me that the supervisor is in the meeting. Now my question is does it take that long to check on the supervisor or to notice that he is not at his desk??

What kind of a customer service is this? I've heard people complaining about capitecs **** service but I remained a loyal client.

I am going to take this further because it's seems like no one is willing to deal with this issue. I want my policy active before the and of the day.

Last month you cancelled my other policy and reinstated it you didn't even to call me to say you had a system issue.

I have attached the proof of payment I want this sorted out!