Funeral cover

Incident number *** I want to update an ID on my funeral cover. I have been to the branch, called, whatsapd and tried on the app and still giving me error and the ID is not corrected. I have been on this issue for more than 21 working days I don't know what to do anymore to get help😣 . You said you want to confirm the ID with home affairs which can take up to 21 days. I have been patient but nothing is changing. The query says it's being investigated, how long does it take to just update an ID as I entered a wrong one when applying, yet money is being debited every month without hassle