Funeral cover complaint

I had the worse experience ever with one of the consultants by the name of ramokoni call reference number ***4,

I called in to removed one of my beneficiaries as the person was stated as my spouse on my funeral cover and we not even married another failed mistake that was done by one of the consultants in campus branch. I’m really going to cancel my funeral cover with you guys you are the worse people to deal with and your consultants does not even know how to do a proper job or give proper information.

You know they lack call centre etiquette ramkoni has a lot to learn please give your agents proper training