Funeral cover

good day

my uncle who passed away on the 24 April 2020 had a funeral cover with clientele. on the 28 April 2020 we called and spoke to Chante to enquire who is the beneficiary, which documents must he/she submit for a claim. she advised us that she cannot disclose the information about the beneficiary. we need to send the certified ID copy and death certificate of the deceased. they will they contact the beneficiary.

We did send the documents as request yesterday 29 April 2020. We called again this morning and no one is willing to assist us. we just need to know who is the beneficiary so that he/she can submit his/her ID copy and bank statement.

they are treating us like we want to do *****. can they pay the beneficiary whatever my uncle said they must pay them. We laying him to rest on Saturday. can we do that without fighting with this people.

please see the emails below and the people we spoke to

1. First call spoke to a lady didn’t take her name and advise her that I need to speak to the team leader. 2. Andiswa / Andisiwe kept me on hold for more than 5 minutes and hang up on me 3. Chris transferred the call 4. Robin provided with the reference number (***0) then transferred the call 5. Thato – transferred the call 6. 6 Thabisa – transferred the call, didn’t even enquire the reason for the call

Regards Nomthandazo Jiyane

From: Jiyane, Nomthandazo NN Sent: Wednesday, 29 April 2020 15:35 To: Funeral Claims (Business Support Centre) <***>; Ntoagae, Tshepo T <***> Subject: RE: Sibusiso Emmanuel Jiyane

Hi

Please send us the date of birth and the name of the beneficiary for us to be able to know which ID copy to send.

Regards Thandazo

From: Funeral Claims (Business Support Centre) <***> Sent: Wednesday, 29 April 2020 15:33 To: Ntoagae, Tshepo T <***> Cc: Jiyane, Nomthandazo NN <***> Subject: RE: Sibusiso Emmanuel Jiyane

Good day

Kindly note that the beneficiary was only added with a date of birth on the policy, we have no other information of the beneficiary, hence we cannot lodge or even call the beneficiary as we do not have a ID number.

We are unable to lodge claims without the claim ID document hence the request for the required document below.

Regards Earlene Langeveldt Agent: ICAR Credit - Collections T +***3 F +***0 M +***3

From: Ntoagae, Tshepo T <***> Sent: 29 April 2020 3:04 PM To: Funeral Claims (Business Support Centre) <***> Cc: Jiyane, Nomthandazo NN <***> Subject: RE: Sibusiso Emmanuel Jiyane

Good day

Kindly note that we called yesterday and spoke to Chante the consultant who advised that she cannot provide with the beneficiary name as we will need to submit the documents first and they will be in contact with the beneficiary to send ID copy as well as 1 month bank statement.

She further advise that they cannot provide us with the information as it’s against the law

Pease find reference number: ***9

Trust the above is in order.

Regards Tshepo

From: Funeral Claims (Business Support Centre) <***> Sent: 29 April 2020 02:44 PM To: Ntoagae, Tshepo T <***> Cc: Jiyane, Nomthandazo NN <***> Subject: RE: Sibusiso Emmanuel Jiyane

Good day

Kindly note that we require the ID document of the claimant in order to lodge the claim.

Regards Earlene Langeveldt Agent: ICAR Credit - Collections T +***3 F +***0 M +***3

From: Ntoagae, Tshepo T <***> Sent: 29 April 2020 1:59 PM To: *** Cc: Jiyane, Nomthandazo NN <***> Subject: Sibusiso Emmanuel Jiyane

Good day

Kindly find supporting documents for the above

Reference number: ***9

Regards Tshepo