Funeral Cover Cancellations due to Account Closure! Ridiculous!!!

This afternoon I went to Capitec Bank at Bayside Mall to close my account. The agent attempted to convince me that I shouldnt close the account and I advised him that I had done my research and I no longer needed the account.

As he proceeded to sign in the system he advised me that I would not be able to keep my Capitec Funeral Cover if I closed the account. I was perplexed because I was never informed of this when I signed up for the account. Fast-forward I had to keep the account open as it would mean that I had no funeral cover for myself and family? This is utterly disgusting/unacceptable as this means that you will never get to terminate your relationship with Capitec regardless of how unhappy you are with their service. I will have no choice but to seek alternate funeral cover.