Funeral cover

Capitec Bank is the worst when it comes to a funeral cover. I submitted a claim on 30/09/2024 with all the documents that were required in the branch. I have not received any communication from them and when I call client care the agents are clueless and the last agent just dropped the call. The note on the system says there is outstanding documents whereas the App says none, all I can say is no one cares as this is not the time for me to me stressed out by a service provider while dealing with the death of my husband. The claim reference number is FLO-240930-D1D