Funeral cover *****

i have a funeral policy with capitec which was not paid for 2 months, on the app a notice was left which reads as follows Ýour policy will lapse,if you miss one more payment. Mkae a payment before 2024-01-25' which is what im trying to do now -pay my policy before the 25th only to be told that it has lapsed why is it lapsing if we are not on the 25.01.2024 and i still have time to pay for it not to laspe?? i need answers and my policy renewed or a refund .. when i call the call centre i was told the policy had lapsed and thats it