Funeral cover : ***

I recently submitted a funeral claim at Capitec on 28 May, and I was told a consultant will call me to confirm all is in order. Hardly 10 minutes, the consultant called and said I needed to submit another page 2of 3 and within 20 minutes, I submitted the document via email and the generated email came back and said that they will get break to me soon. I called the next day and I was told that the claim is under assessment or investigation and I must wait for 14 days. What the hell is happening with Capitec as a trusted brand? The funeral cover is for emergency not for stroll. I need that money urgently. When I look back, I now realise that the attitude of the staff that received my claim has always been appalling and even the ones I interacted with. Every time I ask, what is the reason for the claim to take such a long time to be paid, they say they don't know but I must wait. Can you please assist in speeding up the payment. I just want out of capitec