JM
Josephine M
1 reviews | Active since Jan 2022
22 Sept 2022, 14:37
Funeral cover
Capitec is ***********,went to capitec branch in dawn park last week Friday to pay for my funeral cover as I had missed a payment and the consultant told me I can come and pay it anytime this week cos the payment couldn't go through for some reason.and now a day before yesterday I received a sms that says my funeral cover has lapsed.capitec is useless
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Replies (2)
Capitec Bank's replyOfficial
22 Sept 2022, 15:18Good day Josephine Moseunyana
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply22 Sept 2022, 15:18
Official
Good day Josephine Moseunyana
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
JM
Josephine M's updateReviewer Update
04 Oct 2022, 12:37Thanks capitec bank for taking time and making sure that the matter is resolved, my policy issue was resolved and I'm thankful,continue making your clients a priority😊
JM
Josephine M's update04 Oct 2022, 12:37
Reviewer Update
Thanks capitec bank for taking time and making sure that the matter is resolved, my policy issue was resolved and I'm thankful,continue making your clients a priority😊