Funeral cover

Hi, I had the worst experience ever, after applying a 2 weeks of insuring my father on Capitec funeral policy he passed away. I cudnt claim but I stead informed the bank to cancel and not deduct. They continued to deduct after I notified them prior. Even so the first Installment date was not as agreed. I am very upset as to no one has contacted me after I call an claimed numereous times and even went to the branch. 7 days past and no one can tell me what is going on but just keeping me on hold and distroying my profile and taking my money. Its expensive to make 20min calls everyday and take days off at work to travel as well. Additional time and money. This is not on, where they need to help, they distroy.