mP
matiisetso P
1 reviews | Active since Nov 2014
03 Aug 2020, 12:32
Funeral cover.
We took out a funeral cover with capitec. My dad is a sassa pensioner so since the lock down sassa payment date have been changed he tried to pay for his policy now only to find his policy has lapsed on the 1st of August and his sassa money came I. Now on the 3rd which capitec is very much aware that they are supposed to deduct today since the 1st fall on a weekend. We tried calling in this morning we spoke to 4 different consultants thr line keep cutting.
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Replies (3)
Capitec Bank's replyOfficial
03 Aug 2020, 12:50Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply03 Aug 2020, 12:50
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
mP
matiisetso P's updateReviewer Update
03 Aug 2020, 15:23I have speach problem, my daughter did speak to someone who I gave authorization to continue with her..
In March my sassa came in early I made a payment on the 30th around April I received an sms stating from capitec saying sassa will put pension funds on the 4th of May. When we tell capitec consultants about ths sms they deny but I did receive it. For may I made a munual payment. In June I visited Bedworth Park branch were I asked the consultant to change the gentle man standing on the door way who works at capitec said I must open my app I did exactly that he to went to my insurance then he told me he has changed it on my app. In July my app started giving me problems I went to the bank to sick help instead of uploading a new app they deleted my app. Then on the 1st August I went to the branch with my daughter she was not allowed to entre though they saw I have stroke I asked the consultant to upload my app they kept me in the for 30min until my daughter got in and explained we need an app. The capitec employee said he changed my debit date but he did not 2nd I always received capitec messages which thy inform me of the payment date change. I went to the branch bec I knw I am the one who has to change debit dates my bank can't do that with out my concern. Why did that gentle man say he changed it while he didn't change it. For future contact me o. ***
In March my sassa came in early I made a payment on the 30th around April I received an sms stating from capitec saying sassa will put pension funds on the 4th of May. When we tell capitec consultants about ths sms they deny but I did receive it. For may I made a munual payment. In June I visited Bedworth Park branch were I asked the consultant to change the gentle man standing on the door way who works at capitec said I must open my app I did exactly that he to went to my insurance then he told me he has changed it on my app. In July my app started giving me problems I went to the bank to sick help instead of uploading a new app they deleted my app. Then on the 1st August I went to the branch with my daughter she was not allowed to entre though they saw I have stroke I asked the consultant to upload my app they kept me in the for 30min until my daughter got in and explained we need an app. The capitec employee said he changed my debit date but he did not 2nd I always received capitec messages which thy inform me of the payment date change. I went to the branch bec I knw I am the one who has to change debit dates my bank can't do that with out my concern. Why did that gentle man say he changed it while he didn't change it. For future contact me o. ***
mP
matiisetso P's update03 Aug 2020, 15:23
Reviewer Update
I have speach problem, my daughter did speak to someone who I gave authorization to continue with her..
In March my sassa came in early I made a payment on the 30th around April I received an sms stating from capitec saying sassa will put pension funds on the 4th of May. When we tell capitec consultants about ths sms they deny but I did receive it. For may I made a munual payment. In June I visited Bedworth Park branch were I asked the consultant to change the gentle man standing on the door way who works at capitec said I must open my app I did exactly that he to went to my insurance then he told me he has changed it on my app. In July my app started giving me problems I went to the bank to sick help instead of uploading a new app they deleted my app. Then on the 1st August I went to the branch with my daughter she was not allowed to entre though they saw I have stroke I asked the consultant to upload my app they kept me in the for 30min until my daughter got in and explained we need an app. The capitec employee said he changed my debit date but he did not 2nd I always received capitec messages which thy inform me of the payment date change. I went to the branch bec I knw I am the one who has to change debit dates my bank can't do that with out my concern. Why did that gentle man say he changed it while he didn't change it. For future contact me o. ***
In March my sassa came in early I made a payment on the 30th around April I received an sms stating from capitec saying sassa will put pension funds on the 4th of May. When we tell capitec consultants about ths sms they deny but I did receive it. For may I made a munual payment. In June I visited Bedworth Park branch were I asked the consultant to change the gentle man standing on the door way who works at capitec said I must open my app I did exactly that he to went to my insurance then he told me he has changed it on my app. In July my app started giving me problems I went to the bank to sick help instead of uploading a new app they deleted my app. Then on the 1st August I went to the branch with my daughter she was not allowed to entre though they saw I have stroke I asked the consultant to upload my app they kept me in the for 30min until my daughter got in and explained we need an app. The capitec employee said he changed my debit date but he did not 2nd I always received capitec messages which thy inform me of the payment date change. I went to the branch bec I knw I am the one who has to change debit dates my bank can't do that with out my concern. Why did that gentle man say he changed it while he didn't change it. For future contact me o. ***
mP
matiisetso P's updateReviewer Update
03 Aug 2020, 15:28If I am in the wrong I won't mind starting a new cover. I am a pensioner I can not risk not having a funeral cover.
mP
matiisetso P's update03 Aug 2020, 15:28
Reviewer Update
If I am in the wrong I won't mind starting a new cover. I am a pensioner I can not risk not having a funeral cover.