Funeral Claim - useless!! Will be cancelling any remaining policy.

If I could give them a zero I would. I lodged a claim on my funeral policy on Monday. On Tuesday I get an sms to submit the death certificate which I had submitted at the bank. i resubmit it. On Wednesday I get an email to submit another copy because the date on the Home Affairs stamp is not clear.

1. Why was this not communicated to me at first? 2. If its not clear on the copy its not clear on the original - so I ask what is the recourse. 3. They take a day to even reply to emails or provide an update.

So i escalate the matter on twitter and I am told that they need the date to be on the stamp to be clear. Mind you, the date of issue is right on the certificate. So I ask does this mean I need to go back to home affairs and i am told "we apologise for the inconvenience"

So you mean to tell me a Bank as big as Capitec does not have access to Home Affairs to verify these things? Also I did not register the death so Home Affairs will not assist me on my own. What nonsense is this? I am very disappointed and will be cancelling all remaining policies with this useless bank.