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Sandile N

1 reviews | Active since Nov 2021

26 Nov 2021, 16:30

Funeral Claim policy CF***4

I had a funeral cover for my Aunt and my wife had the same funeral cover for her. My wife’s claim was made before mine and claim was successful, using the very same documents my claim has been 1stly declined and later on said to be put for Validation for 30 days.

No communication has been sent to me as to why this is the case considering that it’s my wife that is the informant on the notice of death document

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Replies (4)
Capitec Bank
Capitec Bank's reply26 Nov 2021, 16:46
Official
Good  Sandile 
Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 
Kind regards Capitec Bank
SN
Sandile N's update29 Nov 2021, 14:32
Reviewer Update
Good day Capitec

I have waited on one of your representatives to contact me and it’s almost close of business today.

I did call through again to get an update on the policy and all was in vain once again

I further went to contact centriq since I was directed to do so by one of your consultants on the phone, centriq receptionist picks up and directs me to numbers that send me straight to voicemail.

All I need is a response on what is causing the claim to take this long to validate after all necessary paper work has been sent and was assured by your consultant law that yes everything is in order.
SN
Sandile N's update14 Dec 2021, 06:41
Reviewer Update
Thank you

The issue has been resolved, do improve your means of communication with the client please

Regards
SN
Capitec Bank
Capitec Bank's reply18 Feb 2022, 18:19
Official
Hi Sandile 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank