Funeral Claim not paid out for more than 10 days now

I've lost my uncle and claimed on the 30 of August 2024 and still did not receive any payment and what is worse they don't bother to call you or sms or email about any outstanding documents. I've visited their branch 5 times already giving them all documents they want but no one is updating the policy or claim status on their side ..since Fernel Cleophas worked on this last week the 6th..no one has been doing anything about it this week I'm not sure if he is off sick or on leave or no longer works there ..even so his colleagues should be able to carry on where he left ..I'm very disappointed by Capitec..imagine if I was the one who passed on ..my family would be struggling to burry me for more than a month..Capitec Funerals does not care at all ..and this experience has caused me a lot of money . I think it's time I move all my policies from them to Old Mutual or Sanlam.