Funeral claim (No response)

When I moved from my previous insurer I thought I'd have peace of mind but little did I know I'd be making the biggest mistake ever... Capitec are ********, submitted a claim at their woodmead branch 2weeks back and till this very hour, I have been taken from pillar to post like a piece of paper. The frustration of having to plan a funeral and capitec not attending to my claim clearly shows they don't care. They just care about collecting premiums every month but when it's time to assist me in my time of need they are nowhere to be found. I'm utterly disgusted, furiated and I'm canceling my policy with them and my entire friends and family will follow suit... #angry and disappointed client