Funeral Claim

Complain

I’m disappointed in how Capitec has not been able to assist with a claim I did on the 15/08/2023 for a claim Ref;*** Cause of death was unnatural, I submitted all requested documents and I’m not receiving any positive outcome and according to my understanding is that as it falls under unnatural death (accidental)is that I should have received the first amount of the claim and after investigation that is when the outcome will determine if it will be double payment or not depending on the outcome of investigation which I’m not so concerned about .I’m very furious because it contradicts what is explained to clients when granting the policy . I have had this policy from 2018 until now . I went to the branch in Cresta on 22/08 and was assist by a lady named Courtney ,she was able to assist by only sending an email to the funeral claims department and advised that will give me feedback. Capitec should give clarity because they now request a form filled which was filled and an inquest report that Capitec should liase with the investigator officer stated on the police report . Capitec should state whether it will process the payment or not.