Funeral claim

My brother who had taken out a policy for at Capitec has been brutally shot on the 04th August 2019 in front of our home by two unknown men. We submitted a claim with Capitec on the 8th August 2019 till today there has been no claim payout and no feedback.

Every time we visit the branch for update we are told the assessor is busy with the claim and today marks the 97th day.

Wednesday 13/11/2019 we arrived at the Main street branch in PE for feedback we left at 16h00 with them saying they are finalising the investigation and will have proper feedback (if they paying or not and if not why) by today 15/11/2019.

We requested a written email of the promise and on Thursday 14/11/2019 we visited the branch again to ask for the email to no joy.

We are sitting here now since 12H00 there is no joy I am so disappointed . I have consulted ombudsman and they need a rejection letter from Capitec which they not giving us as well