iM
itumeleng M
1 reviews | Active since Feb 2023
13 Jan 2025, 07:00
Funeral claim
Good day, can someone from your funeral policy department advise as to when my claim will be paid out. We need to start paying for funeral expenses and I see that the claim is complete on the app but no funds have been transferred to my account. Can you please urgently assist me as no one is communicating and we need to pay for the coffin ASAP so we can get the required measurements for the actual grave. The size of the coffin determines the size of the actual grave. Can you please kindly process the payment so we can start the preparations it's urgent
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Capitec Bank's replyOfficial
13 Jan 2025, 08:41Good day itumeleng,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply13 Jan 2025, 08:41
Official
Good day itumeleng,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
iM
itumeleng M's updateReviewer Update
14 Jan 2025, 06:10Good morning, I have checked the status of my claim on the Capitec app and it says closed. But I am yet to receive any communication or any funds. When we open these policies we are told that we will receive communication within 24hours I submitted my claim last week Friday and to date I am yet to receive any communication let alone any money for the funeral expenses. I am extremely disappointed with Capitec Bank. My mother submitted her claim with Absa Bank on Saturday and she already got paid. My brother submitted with Alexander Forbes and got paid already. Instead of mourning my father in peace here I am at 6am complaining to Capitec. Can you please kindly advise as to what I need in order to cancel this policy so I can move to Absa or Alexander Forbes as it seems they are there for their clients during difficult times. I have had enough I have called in so many times and still no answer. This is extremely stressful and disappointing
iM
itumeleng M's update14 Jan 2025, 06:10
Reviewer Update
Good morning, I have checked the status of my claim on the Capitec app and it says closed. But I am yet to receive any communication or any funds. When we open these policies we are told that we will receive communication within 24hours I submitted my claim last week Friday and to date I am yet to receive any communication let alone any money for the funeral expenses. I am extremely disappointed with Capitec Bank. My mother submitted her claim with Absa Bank on Saturday and she already got paid. My brother submitted with Alexander Forbes and got paid already. Instead of mourning my father in peace here I am at 6am complaining to Capitec. Can you please kindly advise as to what I need in order to cancel this policy so I can move to Absa or Alexander Forbes as it seems they are there for their clients during difficult times. I have had enough I have called in so many times and still no answer. This is extremely stressful and disappointing